Privacy Policy

Last updated: on April 1st, 2026

1. Introduction

This Privacy Policy describes how TRAVEL NINJAS PTE. LTD., a private company limited by shares incorporated in Singapore ("we", "us", or "our"), collects, uses, stores, and protects personal data in connection with the Tour Ninja service.

This Privacy Policy applies to:

• The Tour Ninja website and landing pages
• The Tour Ninja SaaS application
• Any related services, communications, or support activities

Tour Ninja is a business-to-business (B2B) software solution designed for Destination Management Companies (DMCs) and local travel agencies.

2. Roles and Responsibilities

Depending on the context, TRAVEL NINJAS PTE. LTD. may act as:

• Data Controller for personal data collected directly from website visitors and application users (such as account and contact information);
• Data Processor for personal data processed on behalf of our customers through the Tour Ninja application, including traveler-related data.

In cases where we act as a Data Processor, our customers remain the Data Controllers and are responsible for determining the purposes and legal basis for processing such data.

3. Personal Data We Collect

3.1 Website and Marketing Data

We may collect the following types of personal data through the website:

• Name, email address, and message content when contacting us
• Professional information provided voluntarily
• Technical data such as IP address, browser type, device information
• Usage data collected via analytics tools (e.g. Google Analytics)

3.2 Application User Data

When users access the Tour Ninja application, we may collect and process:

• First and last name
• Professional email address
• User role and permissions
• Account authentication data

3.3 Traveler Data Processed on Behalf of Customers

As part of the services provided to our customers, the Tour Ninja application may process traveler-related personal data, which may include:

• Names and contact details (email, phone number)
• Travel-related information
• Dates of birth
• Passport or national identity details
• Scans or copies of identity documents

Such data is processed strictly on behalf of our customers and in accordance with their instructions. TRAVEL NINJAS PTE. LTD. does not use traveler data for its own commercial purposes.

4. Purpose of Data Processing

Personal data is processed for the following purposes:

• Providing and operating the Tour Ninja services
• Managing user accounts and access rights
• Communicating with customers and users
• Providing customer support
• Improving and securing the platform
• Monitoring usage and performance
• Complying with legal and regulatory obligations

5. Legal Basis for Processing

Where applicable, personal data is processed based on one or more of the following legal grounds:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent, where required

For traveler data processed on behalf of customers, the legal basis is determined by the customer acting as Data Controller.

6. Data Storage and Hosting

Personal data is hosted using third-party infrastructure providers, including Hostinger, through its Singapore-based entity HOSTINGER PTE. LTD.

Data is primarily hosted in the Asia-Pacific region. Appropriate safeguards are implemented to protect personal data against unauthorized access, loss, or disclosure.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data processed on behalf of customers is retained in accordance with contractual arrangements and customer instructions.

8. Data Sharing and Disclosure

We do not sell personal data.

Personal data may be shared only with:

• Authorized employees and contractors
• Trusted service providers acting on our behalf
• Legal or regulatory authorities, where required by law

All service providers are required to process personal data in accordance with applicable data protection obligations.

9. Data Security

We implement reasonable technical and organizational measures to protect personal data, including access controls, encryption where appropriate, and secure hosting environments.

Despite these measures, no system can guarantee absolute security.

10. International Data Transfers

As Tour Ninja operates internationally, personal data may be processed or accessed from different jurisdictions.

We take reasonable steps to ensure that such processing is subject to appropriate safeguards in accordance with applicable data protection regulations.

11. User Rights

Depending on applicable laws, individuals may have rights regarding their personal data, including the right to access, correct, or delete their data.

Requests relating to traveler data should be addressed directly to the relevant customer acting as Data Controller.

12. Cookies and Analytics

The Website may use cookies and similar technologies to ensure proper functioning and to analyze usage.

Analytics tools such as Google Analytics may be used to collect aggregated and anonymized information about website usage.

Users may manage cookie preferences through their browser settings.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements.

The updated version will be published on the Website with a revised "Last updated" date.

14. Contact

For any questions regarding this Privacy Policy or the processing of personal data, please contact:

TRAVEL NINJAS PTE. LTD.
Email: contact@tourninja.io